Services agreement

This document was last updated on August 19, 2024

The website elirox.com (“Website”) and Mobile application “Elirox”, available in various app stores, are owned by ELIROX LLC (“Company”). The commercial name of the company is “Elirox”. The company is registered under registration Number: 3582, with the registered company address at Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, Saint Vincent and the Grenadines.

By accessing the Mobile Application, we assume you accept these terms and conditions. Do not continue to use Elirox's Mobile Application or any Services if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to thes Service agreement (the “Agreement”) and other applicable terms, such as Privacy Policy: “Client”, “You” and “Your” refers to you. The “Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the You and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Acceptance of Service Agreement

1.1 By using the Elirox's Mobile Application, you acknowledge that you have read, understood, and agree to be bound by this Service agreement and all applicable laws and regulations. The Parties recognize that the Acceptance of the current Agreement shall be unconditional. The acceptance of this Agreement in any case constitutes your consent to the terms of the Service Agreement and Privacy Policy

1.2 If you are using the Elirox's Mobile Application on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Service agreement.

2. Changes to the Agreement

2.1 We reserve the right to modify or update this Service agreement at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Mobile application after any changes to this Service agreement constitutes your acceptance of the new version of Service agreement.

3. Definitions used in the Agreement

3.1 The Acceptance means your any action certifying that you have fully accepted the conditions of the Agreement, including taking actions to fulfill the conditions in this Agreement.

3.2 The Account means an account on the Mobile application created by the User, which is accessed by the User using the Authorization Credentials.

3.3 The Agreement means Service Agreement regulating the use of the Services by you, concluded between the Company and you on a non-exclusive and non-discriminatory basis as a result of the acceptance by you of a public offer, which grants to the Company and you the rights and imposes obligations specified in this Agreement.

3.4 The Mobile application(s) or the App(s) means the mobile application(s) designed to automate trading processes at various trading platforms.

3.5 The Parties means the parties to the current Agreement, namely you and the Company. Each separately is referred to as the Party.

3.6 The Services consist of the access to and use of the Mobile application and other services, specified by the Agreement and/or available via the Apps, in particular, automated trading at various trading platforms via the Apps. This refers to the capability of the Mobile Application to execute trades on behalf of the user based on pre-configured algorithms, strategies, or rules set by the user. The automated trading service may include functionalities such as real-time market analysis, trade execution, monitoring, and adjustment of trading strategies in response to market conditions.

3.7 Subscription Terms means the initial subscription Term and all subsequent renewals.

3.8 User(s) means the individual natural or legal person(s) using the Services. Users are also referred to as "you".

4. General statements

4.1 For accessing some functionality of the Services, you shall accept the Terms and Conditions of the trading platforms, register an account with them, and allow the Apps to be connected to your account at the trading platforms. All registration and/or login options are managed by the trading platform and we do not have access to your credentials, with exception to your email and ID of the profile. Please note that if you do not accept Terms and Conditions of the trading platforms, you will not be eligible to use some features of the Services. Breach of Terms and Conditions of the trading platforms constitutes a material breach of this Agreement.

4.2 The acceptance of the Agreement is constituted with manual acceptance by you of the Agreement and Terms and Conditions before connecting the Apps with your profile at the trading platforms.

4.3 The Company may at any time terminate the Agreement in whole or in part, as well as suspend the provision of the Services, which will not be considered an unlawful act on its part and cannot be a ground for any claims.

5. Registration Personal Account

5.1 To access our Services, please visit download our Mobile Application. To fully utilize all features and Services, you are required to register and create an Account. During registration, you must provide a valid email address and choose a strong password as outlined in the registration process. These details together constitute your "Authorization Credentials." Users also have the option to register for and access the Mobile Application using their Google or Apple accounts. By choosing to register via Google or Apple, you authorize the Mobile Application to access certain information from your respective account as permitted by the applicable terms and privacy policies of Google and Apple. The use of these third-party services for registration is subject to the terms and conditions and privacy policies of Google and Apple, respectively.

5.2 Your Account is for your use only, and you are prohibited from allowing third parties to access it. You are solely responsible for maintaining the confidentiality of your Authorization Credentials and for any activity that occurs under your Account. If your Account is blocked or deleted for any reason, you are no longer permitted to use the Mobile application, including through creating or using a new or different Account.

5.3 You confirm that the information provided during Account creation is accurate and complete. You are responsible for maintaining the accuracy of your Account information.

5.4 Elirox reserves the right to discontinue certain functionalities of the Account, Mobile Application or other Services at any time. We may also decline to provide an Account to any individual or impose additional requirements for Account creation.

6. Subscription terms and paid functionality

6.1 The Company provides to you the Services on conditions stipulated herein. The Apps are distributed on a free-of-charge basis.

6.2 To access some of the features of the App, you will need a subscription (“Subscription”). Subscriptions are available for a fixed monthly or yearly fee and can be purchased through our Mobile application.

6.3 Elirox offers several Subscription packages, each varying in features such as the number of robots and trading account slots provided. Detailed information about each package is available on our website at https://elirox.com/pricing

6.4 Unless otherwise specified, the Subscription will begin and end according to the dates specified in the subscription package (“Initial Term”). The Subscription may be terminated earlier by the User in accordance with this clause, or by Elirox if the User breaches these Agreement or applicable laws and regulations.

6.5 Upon the start date of the Subscription, Elirox will grant the User immediate access to the features according to the selected Subscription package.

6.6 Following the Initial Term, the Subscription will automatically renew for the same duration as the Initial Term unless either Elirox or the User provides written notice through the Website or Mobile application indicating their intention not to renew. The Subscription will terminate one month after such notice is given.

6.7 You have the right to cancel your Subscription in accordance with the applicable rules of app stores.

7. Use of the Mobile application and the Services

7.1 The Company provides the Services as a result of your explicitly expressed will. Any manipulations with your trading platform profile are made solely with your consent. The Apps do not have access to depositions or withdrawals and are not designed to do so.

7.2 The Apps may use WebView in order to display to you some parts of the trading platform. Please note that WebView lacks some of the features of fully-developed browsers and your navigation experience via WebView may differ. A "WebView" is a component or feature within a mobile or desktop application that allows users to view and interact with web content directly within the application interface. It functions as an embedded browser that can display web pages, web-based applications, or online resources without requiring the user to open an external web browser.

7.3 As a part of the Services, you are entitled to use the Apps in the following modes:
7.3.1 Not Activated: this mode is available by default and its functions are limited to demo-trading, the Apps do not provide signals, the trading profit is limited to a certain threshold when a manual reset is required, your support queries are analyzed in a standard priority.
7.3.2 Activated: this mode is available after connecting the Apps with the profile at the trading platform and depositing a fixed sum indicated in the Apps. Such mode allows trading with the real account, displays non-individualized signals, the trading profit is unlimited, the support queries are analyzed in a higher priority.

7.4 If you decide to use our Services, you may be prompted to allow the Apps to access your account at the trading platform via API. If your account is suspended, deactivated, or access is denied or disallowed, some features of the Services will become inaccessible.

7.5 The Company has the right to amend the Services at any time (e.g., introduce new types of Services, exclude certain types of Services, change the scope of Services and otherwise change the Services). You cannot change the scope of Services provided to you.

7.6 As a condition of your use of the Mobile Application (or other Services), you agree not to provide us with any information, data or content that is incorrect, inaccurate, incomplete or in violation of any law or regulation, or is unacceptable by common standards.

7.7 You agree that you will not, and will not allow any third party to:
7.7.1 Access any non-public or secured areas of the Mobile application or other Services.
7.7.2 Send viruses, worms, junk mail, spam, chain letters, or unsolicited offers or advertisements of any kind and for any purpose.
7.7.3 Probe, scan, or test the Mobile application, other Services, or any related systems or networks, or breach any security or authentication measures.
7.7.4 Use automated systems to extract data from the Mobile application or other Services ("scraping").
7.7.5 Create or distribute copies of the Mobile application or other Services.
7.7.6 Attempt to sell, distribute, copy, rent, lease, sublicense, loan, merge, reproduce, modify, reverse engineer, disassemble, decompile, transmit, exchange, translate, hack, or misuse the Mobile application or other Services, or create derivative works of any kind.

7.8 Elirox reserves the right to temporarily or permanently disable any functionality of the Mobile Application or other Services if the User violates this clause, breaches other provisions of the Agreement, or causes damage to Elirox or its partners, exchanges and providers.


8. Rights and duties of the Parties

8.1 The obligations of the Company:
8.1.1 the Company shall provide Services to you following the conditions of the current Agreement;
8.1.2 the Company shall inform you about the sufficient changes to this Agreement, and Privacy Policy.

8.2 The rights of the Company:
8.2.1 the Company has the right on its discretion to modify, change or terminate the provision of Services anytime without prior notification;
8.2.2 the Company has the right to restrict your access to the Services in case you are not eligible to use them;
8.2.3 the Company has the right to terminate the Agreement in case you do not fulfil your obligations;
8.2.4 the Company reserves the right to assign any rights or obligations contained in the Agreement at its sole discretion.

8.3 Your obligations:
8.3.1 you shall read carefully and accept the Agreement, Disclaimer Notice and Privacy Policy before engaging with the Company;
8.3.2 inform the Company of breach or suspicion of breach of this Agreement or Privacy Policy of any kind you are aware of;
8.3.3 comply with a dispute settlement procedure established herein;
8.3.4 notify the Company about any claims that may arise during or in relation to the business engagement with the Company;
8.3.5 comply with the laws and regulations of the territory from which you access or use the Services or that are otherwise applicable to you;
8.3.6 under no circumstances you shall disclose, share, reproduce, copy, distribute, make public, and in any other way use any results of the Services that become available to you in the process or as a result of the provision of the Services;
8.3.7 monitor any updates to the information posted on the Website, including changes to the Privacy Policy, changes to this Agreement and any other materials that are directly or indirectly related to the provision of the Services or affect them. You waive the right to refer to the lack of awareness of these changes, if such changes are posted on the Website;
8.3.8 not to reverse engineer the code of the Apps, interfere with the Website and internal networks of the Company.

8.4 Your rights:
8.4.1 to receive the Services in the scope established by this Agreement;
8.4.2 to terminate the Agreement as determined herein.


9. Responsibility of the Parties

9.1 You understand and agree that the Services are provided on “as is” and “as available” basis. The Company is not responsible under any circumstances for:
9.1.1 the quality and reliability of the Services provided to you;
9.1.2 your and/or third parties’ losses and/or lost profits.

9.2 Elirox assumes no responsibility for the unavailability of the Mobile application (or the Services), any difficulty or inability to download or access content, or any other communication system failure that may cause the Services to be unavailable.

9.3 The Mobile application maybe available iOS and/or Android handheld mobile devices and other devices specifically designated as compatible by Elirox. Elirox uses all reasonable efforts to ensure continued access to and use of the Mobile application. Due to the nature of the services offered, Elirox cannot guarantee error-free and uninterrupted access to operation of the Mobile application.

9.4 Elirox strives to deliver its services to you with the highest quality. However, we cannot be held liable for the actions of third parties, such as exchanges or trading platforms, that may be involved in the use and access of our platform or other services. The responsibility for selecting and using third parties lies entirely with the User.

9.5 The Company is not responsible for the actions or the inaction and the decisions of governmental and other entities impacting the possibility of fulfillment of the current Agreement.


10. Changes to and termination of the Agreement

10.1 The Agreement is active since the moment of publishing on the Website of the Company, and becomes binding since the moment it is accepted by you.

10.2 The Agreement can be terminated after you delete Your Account, discontinue Apps’ access to your profile at the trading platforms or if such profile is terminated or suspended. The Agreement can be also terminated by the Party if the other Party fails to fulfil its obligations or at the request of any Party. In case the Agreement is terminated you will no longer be allowed to use the Services.

10.3 In case of the significant violation of the provisions of the Agreement by You, the Company has the right to unilaterally terminate the Agreement and suspend access or cease using the Services.


11. Warranties and representation

11.1 Excluding warranties mentioned in this Agreement, the Company does not provide any other direct or indirect guarantees at this Agreement.

11.2 By accepting this Agreement, you warrant and represent that you are a legally capable natural person of at least 18-year-old (or older pursuant to legal requirements in your jurisdiction), self-employed person or an authorized representative of a legal person that is willing to enter into the Agreement with the Company in electronic form as a result of a manual acceptance, thereby, obtaining a right to use the Apps and a duty to fulfil your obligations under the Agreement. You represent that you are not a citizen of the United States of America, reside or domiciled in the United States of America or in any other way be subject to the jurisdiction of the United States of America or listed on any U.S. Government list of prohibited or restricted countries or parties.

11.3 The acceptance of the conditions of the current Agreement you confirm and guarantee that:
11.3.1 in case you receive incorrect data or materials, and still decide to use them you have full responsibility for any negative consequences, related to provision of such Services by the Company;
11.3.2 You accept the Agreement voluntarily, and this proves that:
11.3.2.1 you have read the Agreement,
11.3.2.2 you have understood the conditions specified of the Agreement,
11.3.2.3 you have understood all the provisions of the Agreement and consequences of your actions or negligence regarding the conclusion and fulfillment of the Agreement;
11.3.3 You have all the rights and permissions needed to conclude and execute the Agreement.

11.4 The guarantees mentioned in the Agreement act for the unlimited period of time and shall survive the termination or expiration of this Agreement.


12. Risks

12.1 The use of our Services is suitable only for Users who are fully aware of the associated risks. This includes, in particular, understanding the volatility of market prices and acknowledging that potential trading losses can be substantial or total. You warrant that you will only invest money that you can afford to lose.

12.2 You confirm that you are aware of the additional risks of trading that may not be explicitly outlined in this Agreement, on our Website, or in the Schedule. You understand that it is your responsibility at all times to carefully evaluate all risks and determine whether your level of knowledge, financial situation, and risk tolerance are suitable for using our Services, which operate within a volatile market. Furthermore, you acknowledge the risks associated with using our Services, including the possibility of errors and interruptions, and accept full responsibility for these risks.

12.3 Elirox does not provide any investment, legal, or tax advice. Elirox does not take into account your personal circumstances, including your financial situation and investment objectives. If you require such advice or considerations, it is your responsibility to seek independent, professional advice before using our Services.


13. Exclusion and limitation of liability

13.1 The Company does not provide any implied warranties with regard to the Services or the App and does not warrant their merchantability or fitness for a particular purpose.

13.2 The Company assumes no liability towards you for the performance of the Apps, the ability of the Apps to meet your expectations, requirements, be error-free, virus-free, or operate without interruption, or that information transmitted through the communication means shall be accurate or timely. The Company shall also assume no liability for other users of the Services or any employees of the Company to perform as expected.

13.3 The Company shall in particular not be liable for any loss of any kind suffered or incurred by you:
13.3.1 as a result of your negligence;
13.3.2 in case of use by a third party of your login credentials either communicated to this third party by you or obtained by the third party in an abusive or fraudulent manner;
13.3.4 in case the Company imposes any limits, restrictions, or preconditions.

13.4 Elirox and the User agree to the following limitation of liability regarding the use of the Services:
13.4.1 Except in cases of willful misconduct or gross negligence by Elirox, Elirox shall not be liable for any direct or indirect losses or expenses incurred by Users, regardless of their nature.
13.4.2 In the event that Elirox is found liable for any reason, the liability shall be limited to the lesser of the following: either USD 1,000, or 100% of the total amount the User has paid for the use of the Services in the last six months, or the amount that Elirox's insurance company is willing to cover. The lowest of these amounts will apply.


14. Waiver

14.1 THE SERVICES PROVIDED BY THE COMPANY ARE NOT RELATED TO PROVIDING TRADING, FINANCIAL, OR INVESTMENT ADVICE. THE COMPANY DOES NOT ENCOURAGE MENTIONED ACTIVITIES. THE COMPANY IS NOT A REGISTERED TRADING, FINANCIAL OR INVESTMENT ADVISOR.

14.2 IN NO EVENT SHALL THE COMPANY, ITS EMPLOYEES, OFFICERS, DIRECTORS, AFFILIATES, AGENTS OR LICENSORS BE LIABLE TO YOU OR TO ANY THIRD PARTY OR TO ANYONE ELSE FOR ANY KIND OF FINANCIAL LOSS, LOST PROFITS, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE OR ANY OTHER SIMILAR DAMAGE OR ANY OTHER LOSS OR INJURY, RESULTING DIRECTLY OR INDIRECTLY FROM USE OF THE SERVICES.


15. Force-majeure

15.1 You understand and agree that the provision of the Services depends on the availability and technical capabilities of the Company, the state of the Internet and is also regulated by legal requirements. In this regard, the Company may establish the conditions and restrictions for the use and provision of the Services, in connection with which there may be restrictions in the provision of the Services, as well as the impossibility of their provision.

15.2 The Parties are relieved from a responsibility for not accomplishing or inadequate performance of their duties according to the current Agreement, caused by the irresistible power (force-majeure), which happened after the conclusion of the current Agreement. In order for such circumstances to have an unusual character the Company and you could neither foresee nor overcome such circumstances by the reasonable actions. Such conditions include: floods, fire, earthquake and other natural effects, war, armed conflicts or any military activity, acts or actions of the competent bodies, governmental bodies and any other similar conditions, which are not under control of the Parties.

15.3 If the obstacles of the force-majeure last for more than 3 months, any Party may terminate the current Agreement.


16. Support and Help Center

16.1 Elirox offers a help center available at https://hc.elirox.com/ and support available at https://elirox.com/support, where Users can inquire about the Services.

16.2 The assistance provided by Elirox is limited to guidance on the operation of the Services. Elirox explicitly does not provide personal financial advice for Users.

16.3 Elirox may upload general guides and educational videos on the functioning of the Services to the Website. All tutorials, videos and templates uploaded by Elirox are of a general nature and in no way contain personal and/or financial advice. Any use of these tutorials, videos and templates is at the sole risk of the User.


17. Governing law and dispute settlement

17.1 This Agreement is governed by the laws of Saint Vincent and the Grenadines without regard to its conflict-of-laws principles.

17.2 All disputes arising from the Agreement or in connection with it shall be resolved by the Parties in the mandatory amicable negotiation procedure. The Party that received the claim must return an answer to it to the other Party within (30) thirty business days of the receipt.

17.3 If the dispute or claim cannot be resolved in a negotiation procedure, the exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof), shall be brought to the courts exclusively in the accordance of the legislation of Saint Vincent and the Grenadines and you consent to the jurisdiction of such courts.


18. Other conditions

18.1 The Company does not accept any provisions, obligations or duties regarding the subject of the Agreement, excluding the ones listed in the Agreement, which regulate the accomplishment of the Agreement, excluding the cases when such provisions, obligations or duties are stipulated in a written form and are signed by the Company and you. In case any other provision contradicts the provisions of this Agreement, the provisions of this Agreement shall prevail.

18.2 If we do not enforce (parts of) these Agreement, it shall not be interpreted as an agreement to waive our right to enforce them at a later time or with respect to another User.

18.3 The User may not transfer their rights and obligations under this Agreement to any third party.

18.4 If any of the conditions of the Agreement is considered void, illegal or cannot be in force because of the relevant legislation, such conditions should be disregarded, while the other terms and conditions of the Agreement do not change and are still in force.

18.5 Elirox is committed to providing you with optimal service. In case there are any questions, inquiries, complaints, suggestions, objections and other forms of feedback regarding the performance of Services, you may contact the Company at https://elirox.com/contactus Please provide us with the following information: your contact details and a clear description and reason for your complaint. Complaints are usually resolved within 30 calendar days.



© Elirox, 2024
The website elirox.com and Mobile application are owned and operated by ELIROX LLC. The company Elirox LLC is registered under registration Number: 3582, with the registered company address at Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, Saint Vincent and the Grenadines. The commercial name of the company is “Elirox”. The services offered by this Website and Mobile application can be executed only by fully competent adults.